Shipping Policy
Rates are determined by your delivery postcode. Metro and Remote zones are applied automatically at checkout. Prices are in AUD.
| Shipping Option | Delivered Within | Order Under A$119 | Order Over A$119 |
|---|---|---|---|
| Standard Delivery - Metro/Local | 5 to 8 business days | A$8.95 | Free |
| Standard Delivery - Remote | 5 to 8 business days | A$12.95 | Free |
| Express Delivery - Metro/Local | 3 to 5 business days for major cities and towns | A$15.00 | A$15.00 |
| Express Delivery - Remote | 3 to 5 business days for major cities and towns | A$20.00 | A$20.00 |
| International Delivery | 10 to 15 business days | A$38.50 | A$38.50 |
Notes: Free shipping applies to Standard Delivery only for orders of A$119 or more. Remote classification is based on postcode. International orders are not eligible for free shipping.
Dispatch and Delivery Timeframes
- All orders dispatch from our Melbourne warehouse.
- Orders are usually shipped within 2 business days.
- The estimated delivery time is calculated from the date your order ships.
- Please allow an additional 5 days for regional and remote delivery.
Carriers
For interstate orders we ship via Starshipit using Australia Post and selected couriers. The service is chosen to provide you the best available rate and delivery time.
Order Changes
Please review your order carefully. Once an order is placed online we cannot amend product, customer, or delivery details. If you have a question about an order you have received, contact our Customer Care team.
Delivery Responsibility
- We are not responsible for any delay, late delivery, or failure to deliver.
- Business days do not include weekends or public holidays.
- If no one will be home, contact Customer Care and we can request signature on delivery or delivery to your local Post Office.
- During peak periods there may be a delay of 2 to 5 additional business days.
Machines, Breville, and Brewing Equipment
Machines, Breville products, and selected brewing equipment follow specifc shipping costs found at checkout. Some items may be drop shipped by the Australian distributor if not in stock at ST. ALi. These orders may ship separately and can take a few extra days to arrive. Rates are shown at checkout.
Orders Containing Alcohol
Parcels containing alcohol require a signature on delivery. The supply of liquor may only be accepted and signed for by persons 18 years and older.
International Shipping
We use Australia Post for all international web orders. Delivery times depend on customs, shipping partners, and local postal services. Free shipping does not apply to international orders.
Tracking
- All postage includes tracking when a valid email address is provided.
- Once your order has shipped, a tracking number will be emailed to you so you can track your parcel on the carrier website.
Help
We want your order to arrive safely. If you have not received your order within one week of the ship date, contact us at support@stali.com.au so we can help.
