HELP & FAQs
Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
1. General
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website here
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team here as soon as possible. We'll do our best to accommodate your request.
2. Coffee
What is the difference between espresso & filter roast?
The difference between espresso roast and filter roast lies in their intended brewing methods and flavour profiles. Espresso roast is typically darker and more finely ground, suited for the intense pressure and rapid extraction of espresso machines, resulting in a bold and concentrated flavour profile. In contrast, filter roast is lighter and coarser, tailored for slower drip or immersion methods, yielding a more nuanced and delicate taste experience.
What is a single origin coffee?
Single origin refers to coffee beans sourced from a specific geographic region, typically from a single farm, estate, or cooperative within that region. This designation highlights the unique characteristics of the coffee, such as flavour profile, aroma, and growing conditions, which are influenced by the specific terroir of the origin.
What does DOSE, YIELD & TIME mean?
These fields outlines the parameters for making a shot of espresso.
DOSE: Refers to the amount of coffee grounds used. This ensures a sufficient amount of coffee for extraction.
YIELD: Refers to the amount of espresso produced. This is the liquid espresso that is extracted from the coffee grounds.
TIME: Refers to the duration of the extraction process. This timeframe ensures that the espresso is extracted efficiently, balancing the flavours and achieving the desired strength without over-extraction.
3. Subscriptions
How do subscription plans work?
1. Sign up to a ST. ALi Coffee Subscription by selecting your delivery timeframe & adding the product to your cart.
2. We roast and ship fresh the next day after your order.
3. You'll be charged again the day before your next delivery is due.
4. A notification will be sent when the next shipment is on its way.
You will be debited each time your shipment is due and you can cancel anytime after the agreed minimum terms of your subscription. Free delivery too!
What is a prepaid subscription?
With our prepaid subscription, you'll only be charged once, and each month, we'll promptly deliver your selected coffee to your specified address. This prepaid plan conveniently rolls over at the end of your chosen period, ensuring uninterrupted enjoyment of your favorite brew, unless cancelled prior to renewal.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.